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 OMG's solutions enable you to maintain complete control while we manage the process and all personnel related costs. We also make equipment recommendations, manage equipment maintenance agreements, and manage contracts with related vendors.

Some of the many benefits of engaging with OMG are:

• Reduction of Operating Costs. With OMG providing a skilled workforce, best practices, standardized processes, and advanced technologies, you can reduce your overall cost structure and minimize the complexity of managing it. Your company's administrative services costs will be predictable and controlled for years into the future.
• Ability to Focus on Core Business Processes. OMG services are managed by personnel trained in information and document control and distribution, thus freeing you to invest more time, money, and human resources in core competencies and customer service.
• Guarantee of Service Quality. OMG maintains consistent service levels and customer satisfaction. OMG staff and our MQC Certified Specialists will provide you with "peace of mind" knowing that your mail will adhere to all USPS regulations. We also support a variety of customer quality initiatives to sustain improvement.
• Opportunity Operational Flexibility. Because we understand and support your business vision, outsourcing with OMG goes beyond solving today's challenges. We also provide you with the flexibility to adapt to a rapidly changing business environment which allows you to seize next-generation opportunities.

A variety of administrative tasks can be reviewed for possible assumption by OMG personnel at less cost than those incurred by higher-paid personnel in other departments. OMG's services are delivered effectively, without regard to temporary absence, vacation, promotion, illness, termination or retirement of your company's personnel. We take complete ownership and responsibility for recruiting, training, performance appraisal, scheduling, vacation relief, etc., removing all administrative headaches and allowing you to harness proactive methodologies.

Your company will have immediate access to OMG's expertise in digital mail center management as well as extensive knowledge of printing, bulk mailing, postal presort discounts, courier services, data imaging, warehouse management, fulfillment services, supplies management, copy center management, switchboard and reception area operation, and records and file maintenance.

OMG abides by the current Privacy Act standards (HIPAA) and maintains total confidentiality regarding client information.

Reliable and timely information is vital to any enterprise. Here is a partial list of the many reports and documents OMG can provide:

• High Level Management Reports
• Accountability Reports
• Budget/Forecasting Reports
• Incoming/Outgoing Volume Reports
• Equipment Maintenance
  
• Trend Analyses
• Customer Service Councils
• Process and Procedures Manuals
• Customized Reports

The Executive Mail Center Manager (EMCM) program is a comprehensive training program that is designed for individuals who wish to develop mail center management skills. The EMCM program is designed specifically for mailing industry professionals to excel in the areas of effective management, mail center safety and security improvement, cut costs and boost productivity. 

All of OMG's Account and Field Managers are MQC and EMCM Certified with the exception of those few who just came on board. We are very proud of the knowledge and expertise our Management Team brings to our clients.

CMDSM - Certified Mail & Distribution Systems Manager and CMDSS - Certified Mail & Distribution Systems Supplier

OMG currently has one Mail Center Account Manager who have both of the CMDSM and CMDSS certifications. As of April 2010, our Account Manager is one of only 24 in the US holding the CMDSS Certification.

NEW!! 2010 MDC Training and Certification

New Industry Certification Available! Mailpiece Design Consultant Certification

In an ever changing and volatile mailing industry the need to remain informed and educated is critical meeting the increased demands in the workplace.  Mistakes or lack of understanding can lead to significant losses in time and money for your company.  The MSMA (Mail Systems Management Association) has developed a new certification test for all levels of employment in the industry.  The primary objective of the MSMA is to continuously promote the importance of education and certification. Our ongoing mission is to provide educational opportunities and recognition of achievement to all mailing industry professionals through three sponsored certification programs available to the industry. The Mailpiece Design Consultant certification is an inexpensive option to insure that you and your employees are well versed in the postal requirements for designing, preparing and mailing items though the United States Postal Service. OMG participated in the development of this program along with other industry leaders.  For only $35.00; you receive a complete study guide, take an open book pass/fail test online; receive this valuable designation and certificate when you pass. Click here to learn more from MSMA website.

Mailpiece Quality Control (MQC) was a former study program and certification from the USPS. For those companies who desire that their employees learn more about mailpiece design, proper addressing, bar-coding requirements, and other Postal Service regulations. Ninety-five (95%) of all of our staff have remained MQC certified.

Recently the USPS has introduced a new certification called Mailpiece Design Professional (MDP). OMG is in process of implementing this certification amongst all Team Members. The Mailpiece Design Professional (MDP) program offers two curriculum alternatives that teach mailing industry personnel how to design mail to enhance its compatibility with U.S. Postal Service® automated equipment. It also coaches mailers on how to achieve lower postage prices through automation. USPS MDP certification is available upon successful completion of course assessment.

The following subject areas are offered in the online MDP curriculum:

Content & Characteristics

·        Mailability

·        Processing Categories

·        Classes of Mail

Machinable/Nonmachinable Criteria

·        Machinable Eligibility

·        Nonmachinable Letters and Nonletters

·        Nonmachinable Pricing

Miscellaneous

·        Customized MarketMail® Service

·        Official Election Mail logos

·        Repositionable Notes

·        Imitation Stamps and Markings

·        Reusable Mailpieces

·        Certification of Privately Printed Labels

Basic Addressing

·        Standardized Addressing

·        International Addressing

·        Alternative Addressing Formats

·        Address Information Systems (AIS) Products

Forwarding and Related Services

·        Ancillary Service Endorsements (ASE)

·        Move Update

Barcoding Formats and Print Specifications

·        Intelligent Mail barcodes

·        Mailer Identification Numbers

·        POSTNET Barcodes

·        Elements of a Delivery Point Barcode

·        PLANET® Barcodes

·        Parcel Barcodes

Designing Automation Mail

·        Automation Letters

·        Letter-Size Mailpiece Construction

·        Tabbing

·        Requirements for Automation Flats

·        Polywrap

Designing Reply Mail 

·        Business Reply Mail® Service  

·        Courtesy Reply Mail™ Service

·        Meter Reply Mail

·        Merchandise Return Service

In addition, the Mail Systems Management Association (MSMA)  offers a new Mailpiece Design Consultant (MDC) certification that OMG was invited to help pilot – our staff is currently in process of obtaining this certification as well.

• Finalist in Ernst & Young’s annual Entrepreneur of the Year program
  
  
• Recognized by INC. Magazine as an Inner City 100 finalist for three consecutive years
  
  
• Louisville’s Business First acknowledged OMG, LLC as one of its Fastest Growing Companies for three consecutive years

For Robert,

I wanted to extend a huge Thank You to you for your help in providing the "code" to Ryan on how to effectively cleanse the hard drives on our old copiers being returned to our previous vendor.  This process was a priority for us over the past few weeks, and we were struggling to identify the correct process through all of our research and documentation.  You not only provided us with a great resolution to our problem, but you gave our organization a significant cost savings in being able to take care of this cleansing in-house.

I sincerely appreciate your diligent support and quick response to Ryan's request.  The OMG group of employees continue to impress me beyond expectation, which is what Deron Jett told me was going to happen.  I'm so thankful that Deron's words are ringing true. 

Best Regards,
Buyer, Indirect Materials - Contracts & Services

Large Manufacturing Company

To Whom It May Concern:
I am writing this letter to highly recommend OMG, LLC as your provider of mailroom, policy assembly, and other facilities management services.

Our company, a large insurance company recognized as a leading expert in the specialty insurance industry, hired OMG in 1998 to manage our mailroom, shipping, document imaging, and policy assembly functions for us. One primary reason we chose OMG as our vendor is that their management and staff are a local and regional team. That has proven to be a good solution for us because they have been quickly responsive to our needs.

The transition from company employees to OMG staff went very smoothly. OMG had a wonderful plan to ensure our business services continued while personnel transitions occurred.

We continue to be pleased with the OMG management and staff. The attention to detail and professional understanding of equipment, automation processes, U.S.P.S. and other facilities routines allow management at our company to concentrate on the insurance business, knowing the back office service centers are in competent hands. Especially important for us has been their ability to efficiently manage our policy assembly and mailing process.

Since 1998, OMG has been instrumental in helping our company save money on the processes they manage for us. With our recent transition to per-piece pricing, we are now paying OMG based on our volumes, which is in line with our business plans.

When you bring OMG on board, you can be assured you will have a partner vendor proactively looking out for your best interests in both process and cost efficiencies. On-time, accurate, and customized reports keep all the management information I need readily available. Believe me when I say, OMG has procedural discipline and customer service down to a science.

I can absolutely recommend OMG, LLC as a Facilities Management vendor!

Sincerely,
Senior Project Manager
Large Insurance organization recognized as a leading expert in the specialty insurance industry

To Whom It May Concern:
In early 2004 our company entered an outsourcing agreement with OMG relative to our mail and file room management. To date, we have been very pleased with the results.

OMG has recruited and trained quality individuals to manage and perform the duties of both areas. They performed detailed analysis of the functions, initiated changes where necessary, and have monitored the results with a view to improved services and performance. In addition, OMG introduced cost savings plans relative to supplies ordering and staffing, while insuring a high level of service to all business units. Their flexibility in adapting to our practices and procedures has been key to their success within our organization.

We continue to be pleased with the results of this decision, and continue to look for ways to further leverage our partnership for future benefits.

Sincerely,
FLMI Vice President
Large Financial Life Insurance Company